Knowledgebase: eMail
How to set up E-mail
Posted by Rashid Kazi on 14 May 2021 04:49 PM

Your email accounts can be set up and accessed in two ways. Firstly they can be set up on you local machine via an application such as Microsoft Outlook or Thunderbird using a "POP3" connection, and secondly via a Webmail interface which allows you to check your mail from any browser anywhere in the world.

In order to set up and access your email accounts please follow the instructions below:
Your mail server will be either or, please consult the e-mail sent to you when your account was originally set up.

Setting up your account on your local machine
In order to do this you will need the following details:
POP3 server:
SMTP server:
In the case of the SMTP server, depending on the ISP that you connect to the internet with this can in some cases change. For example if you connect via Orange then you must use the Orange SMTP server which is

Username: the FULL email address you are setting up (for example, )
Password: The password assigned to you by our team when you requested the email account

You should activate the check box for "my outgoing server requires authentication" from the Properties / More Settings area of your new account

Accessing your email accounts via Webmail
Once an account has been created, you can also access it via your browser. Emails that are sent to you are stored here first. If you also have the account set up on your local machine, when you "send and receive" all the emails in your Inbox will be removed from the Webmail account and delivered to your local machine.

Name: the FULL email address you wish to access (e.g.
Password: the password assigned to you by our team when you requested the email account.
Once logged in you should enter your personal details, and then the account is ready to use.

Changing Your Password
If you have forgotten your password or wish to change it, please contact us via our helpdesk system.

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